Terms and Conditions

Welcome to Higher Support Agency (the “Agency,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website located at https://www.highersupport.agency (the “Website”), and the services provided by Higher Support Agency, including customer service, marketing, and website development (“Services”).

By accessing or using the Website or Services, you (“you” or “Client”) agree to comply with and be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, please refrain from using our Website or Services.

1. Services Provided

Higher Support Agency provides a range of services including, but not limited to:

  • Customer Service: Handling customer inquiries, complaints, and providing support on behalf of clients.
  • Marketing: Digital marketing services, including social media management, SEO, PPC advertising, email campaigns, and brand strategy.
  • Website Development: Custom website design, development, and maintenance services to build and enhance your online presence.

2. Use of the Website

  • Eligibility: You must be at least 18 years of age or the age of majority in your jurisdiction to use this Website or our Services.
  • Account Registration: To access certain features or Services, you may be required to create an account with Higher Support Agency. You agree to provide accurate, complete, and up-to-date information when creating an account.
  • Prohibited Conduct: You agree not to engage in any conduct that may interfere with the functionality of the Website or Services, violate any applicable laws, or infringe upon the rights of others.

3. Payment Terms

  • Fees: Fees for the Services provided by Higher Support Agency will be outlined in separate agreements or proposals, and payment will be due as specified in such documents.
  • Payment Methods: We accept payments through [insert accepted payment methods, e.g., credit cards, PayPal]. All payments must be made in full before Services are rendered unless otherwise agreed upon.
  • Late Payments: Failure to make timely payments may result in a suspension or termination of Services. You may also be subject to late fees as specified in your agreement with us.

4. Intellectual Property

  • Ownership of Content: You retain ownership of any materials, content, or data you provide to us (the “Client Materials”). However, by providing such materials, you grant Higher Support Agency a non-exclusive, royalty-free, worldwide license to use, reproduce, and modify the Client Materials as necessary to perform the Services.
  • Website and Content Ownership: All content, code, design, and other materials provided on the Website and created by Higher Support Agency for you as part of the Services remain the intellectual property of Higher Support Agency unless otherwise agreed in writing. Upon full payment, you will retain ownership of the final work product (e.g., websites, marketing assets).

5. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information shared during the course of providing Services. This includes client business information, personal data, and any other materials not publicly disclosed.

6. Limitation of Liability

  • No Guarantee: Higher Support Agency does not guarantee specific outcomes, results, or performance from using the Website or Services. While we aim to provide high-quality service, individual results may vary.
  • Limit of Liability: To the fullest extent permitted by law, Higher Support Agency’s liability in connection with the Website or Services shall be limited to the amount paid by the Client for the specific service that gave rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Website or Services.

7. Termination

  • Termination by Client: You may terminate any agreement or contract for Services at any time by notifying us at info@highersupport.agency. However, fees paid are generally non-refundable unless otherwise specified in the agreement.
  • Termination by Higher Support Agency: We reserve the right to suspend or terminate your access to the Website or Services at our discretion, with or without notice, if you breach these Terms or if we determine that continuing the Services is not viable.

8. Privacy Policy

Your use of the Website and Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Jurisdiction].

10. Modifications to These Terms

Higher Support Agency reserves the right to modify, update, or change these Terms at any time. Any such changes will be posted on this page with an updated “Effective Date.” By continuing to use the Website or Services after such changes are made, you agree to be bound by the revised Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

12. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

By using this Website or our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.